Ts & Cs

Terms and conditions.

What to bring
We aim to go out in all weathers- rain or shine! Participants must attend sessions suitable clothed for the season.
You will be advised before your session what to bring. 
  • Winter sessions- multiple layers, thick socks, hats, gloves etc are advised.
  • Summer sessions- sun hats/glasses/cream, long sleeves and trousers.
  • Please bring waterproof clothing in all seasons, we can never fully trust the Great British weather, can we? 
  • Sturdy shoes are required all year round as we will be active throughout the session. 
Bring a drink and snacks if you wish, however we will always have drinking water available. 
We take no responsibility for any personal property that is damaged or lost- we therefore advise you to leave them in a safe place/at home. 

Booking
You can book most public events activities online through our website which will link you to our BookWhen booking platform. https://bookwhen.com/densdaisiesdiscoveries 
From January 2020 booking and payment prior to the session is essential.
Costs will be clearly displayed during the booking process.
Large groups (school/community groups) must book over email or the phone in order to collect the correct information and discuss scheduling.

Cancellation
Extreme weather will be monitored (high winds, thunder & lightening, snow), if unsuitable activities may be postponed and a new date sought between parties involved. If not possible to reschedule, refund will be offered.

In the case that an emergency occurs during a session, school/parents/guardians will be contacted to collect their dependents. They will later be contacted in regards to possible refund/rescheduling depending on the circumstance.

Individual Participants (members of the public) MUST give a minimum of 72 hours notice for cancellation, failure to do so will result in no refund being given- unless their space can be successfully filled by another paying customer before the event takes place.

Where groups cancel less than a week (7 days) before scheduled session, session will be rescheduled if possible. Where it is not possible, the group is liable to be charged 100% of the cost for the sessions missed.
Cancellation within 14 days without rescheduling- liable to pay 50% of the cost for missed session.

Acknowledgement of Risk
As with any activity, at Forest School there is an element of risk involved to the participant. The risks are assessed carefully by the Forest School leader using a risk-benefit analysis. This determines whether the benefits, i.e. the learning potential of the so called risky activity outweighs the potential for harm. In most scenarios it does (in combination with carefully planned safety measures) - for example learning to light a fire has the potential to cause burns, however when taking place in a supervised scenario with an expert, it also provides multiple benefits to the participant e.g. boosts in confidence, understanding of fire safety, learning to work in a team, understanding how to manage a fire and cook on a fire. In scenarios in which the risk of harm is assessed to outweigh the benefits, those activities do not take place.

Risks are very carefully planned for at Forest School, participants will be briefed at the start of each session in regards to the safety measures, it is important that participants listen carefully to the Forest School leader in order to keep themselves and others safe. However even with all these measures in place, there is still potential for harm, as in all environments.

By booking activities with Carlisle Forest School, you are acknowledging and accepting there there is potential for injury which include, but not limited to, bumps, bruises, cuts, strains, sprains, concussions, broken bones, stings, bites, and other possible trauma. You are also acknowledging that Carlisle Forest School will not be liable for any direct or indirect injury arising from or in connection to all Dens, Daisies & Discoveries activities (except when caused by negligence) and waiving all and any claims against Carlisle Forest School in this respect both for any named participants.

Payment 
Public events
From January 2020 payment must be made prior to the event via our online booking platform BookWhen.  https://bookwhen.com/densdaisiesdiscoveries

Schools and community groups.
Payment must be made within 7 days of invoice receipt unless otherwise agreed.
Large group (Schools/Community groups) bookings will receive an invoice for payment. 
Payment can be made via cheque or online bank transfer.
Details will be available on the invoice.

Feedback & Concerns
Please let us know if you have any feedback or concerns about the sessions experienced. You can do this in person, via email or phone and we will endeavour to resolve any issues or celebrate any successes!


Data protection policy
 The information provided will only be used to inform activities provided by Carlisle Forest School. It will not be shared outside of the Carlisle Forest School team, other than with medical professionals in an emergency situation. Information will not be used for marketing purposes unless requested.

The information provided on medical and consent forms will be kept safely:

• Under password protection (if computer based)
• In a locked room/storage container (if paper based).
• Medical information will be brought to site during activities relevant to participant and will be returned to safe       place following activity.
• We are registered with the ICO.

If a regular participant, details must be kept up to date.
Please get in touch if you require access to the information we have or would like it to be destroyed in a shorter period of time.

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